Shipping policy

Due to COVID challenges please allow 3-7 business days for shipping within the USA. We ship ALL orders from the United States at this time so if you are located outside the US states, International shipping may take 7-10 business days, and we use DHL Express and UPS as our shipping provider for orders outside of the United States. 

Delivery times may vary based on the country of destination.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. Once you receive your email confirmation this tells you that we have received your order in our system and your credit card has been pre-authorized for your purchase. 

Shipping and handling time:

1-2 days processing/handling (weekend and holiday orders are longer as they are not considered business days).

Order Shipment:

We offer free, fast shipping to all U.S. orders over $14 and shipped within the United States. All international orders will incur a small shipping fee which is reflected upon checkout.

Available U.S. Shipping Methods. 

Due to COVID-19 shipping times can be long and we do our best to expedite your order.

USPS First Class: Please allow 3-7 business days. 

USPS Priority: 1-3 business days.

UPS Ground: 3-7 business days.

UPS 3 days: 3 business days.  

Available International Shipping Methods

RRD INTERNATIONAL: 14-up to 21 business days

 

RETURN POLICY:

Due to COVID-19, all sales are final. 

At Celebrity Smiles® Club your safety is our top priority. 

For sanitation and disinfection purposes we take extra precautions to make sure your orders are delivered in a timely manner. The safety of everyone’s health is at the top of our minds.

If you have received incorrect or faulty product(s), please email us at: ask@celebritysmilesclub.com to communicate your specific issue.

 

RETURNS PROCESS:

Please send an email to ask@celebritysmilesclub.com along with a photo of the products you are returning. See photo(s) requirement we request for a return below. 

Refer to the RETURNS TERMS AND GUIDELINES listed below.

 

WHAT ARE MY NEXT STEPS?

  • Once your incorrect or faulty product(s) is/are approved for a return we will provide you with a merchandise authorization number and mailing information. 
  • Confirm that your return is safely and securely packaged and that your packaged product(s)  meet(s) the information below under RETURNS TERMS AND GUIDELINES.
  • Please mark your order number clearly on the outside of your parcel.
  • Be sure you use an insured tracking delivery service to ensure your parcel arrives safely.
  • Please be sure to email us a follow-up that includes your tracking information. Send your email to: ask@celebritysmilesclub.com

 

RETURNS TERMS AND GUIDELINES:

  • All returned items must be unused, unopened, and placed inside the original box with plastic wrap.
  •  Celebrity Smiles⁸ Club is not responsible for the shipping costs of the items you are returning.
  • Please make sure all returned items are well packaged, so as not to be damaged by the postal service.
  • Please make sure all return packages are sent with a trackable, insured service for your protection and prompt delivery. 
  • We are not responsible for items damaged or lost in the return transit once you return them.
  • Please make sure that your return form has been approved.
  • Before you begin a return process we must provide a return approval with specific mailing instructions.
  • We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address.

 

MONEY-BACK GUARANTEE

As dental professionals at Celebrity Smiles® Club, we believe we have the best oral hygiene, preventive care, and teeth whitening products in the world.

As professionals and healthcare providers we offer a 100% guarantee on our products.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after using the Celebrity Smiles® Teeth Whitening Products with the LED Light. We request that you use all of your whitening wands and LED lights, each day, for 21 days.

The only way to optimize your results is to begin using them daily for 21 days. Once you have used it for 21 consecutive days and when you are happy with the shade change, we recommend you use the touch-up wands before you drink coffee, wine, eat foods that can easily stain your teeth.

The best time to begin your whitening journey is after your dental hygiene appointment; after a professional cleaning.

In the unlikely event that your Celebrity Smiles® teeth whitening experience does not meet your expectations please read below for our guarantee:

To qualify for our money-back guarantee we ask you to follow the instructions below:

  1. Take a photo of your teeth before using your Celebrity Smiles® Club Kit with LED lights.
  2. Take a photo of your teeth after completion of your 1st treatment (Day 1), along with a photo of the used product at the end of day 21. After consecutively using the products.
  3. Email our smile support team according to the instructions listed above. See #’s 1 and 2. Email us your pictures with a date stamp. Send your email to: ask@celebritysmilesclub.com
  4. Your application will be processed within 2 working days of receipt via email.

Please remember to submit your application within 30 days of receiving the product(s). Your before whitening, day 1 of whitening, and day 21 pictures must have a valid date and time stamp on your pictures.

 

HOW DO I USE A TIME STAMP ON MY PICTURES?

You can use a FREE CAMERA TIMESTAMP from your mobile phone APP Store to take your photos. 

 

MORE INFORMATION:

* Applications that do not meet these criteria will not be approved for a refund. 

** We reserve the right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us in your email. 

*** Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders of Celebrity Smiles⁸ against Club products.